FAQs-Chuanghe Hoisting Machinery Manufacturing | Professional Small Lifting Equipment Accessories Manufacturer

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Q: What trade terms do you accept?

A: EXW, FOB, CFR, CIF.

Q: How long does it take to ship after payment?

A: For standard models: 7-15 working days; for customized models: 15-30 working days. The exact timeline is subject to the contract.

Q: Is there an instruction manual for the equipment?

A: Yes, an English operation manual will be included with the shipment.

Q: How can I check if my order is completed?

A: We will arrange production immediately after receiving the deposit. Once the order is completed, we will send you the inspection photos of the order for confirmation before shipment.

Q: Can small orders be shipped by express?

A: Yes, small orders can be shipped via international couriers (e.g., DHL, FedEx). The shipping cost will be calculated based on the weight and destination.

Q: Can you guarantee the product quality?

A: Yes, we guarantee your 100% satisfaction on all our products.Please feel free to contact us immediately if you are not satisfied with our quality or service. If the product does not meet the contract requirements, we will send you a free replacement or provide compensation in your next order.

Q: What is your delivery time?

A: Generally, if the goods are in stock, the delivery time is 5-10 days; if out of stock, the delivery time is 15-30 days, depending on the quantity.